Shipping Policy
Shipping Policy - Profile Panels LTD
Last Updated 10th October 2023
This Shipping Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://www.profilepanels.co.nz/policies/terms-of-service
Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.
1. Shipping Methods and Options
- Collection (Saturday 9am-3pm)
- Nationwide Delivery (Monday - Friday) (Weekends are available in special circumstances).
We offer several shipping methods to accommodate your needs. The available options and estimated delivery times may vary based on your location and the items in your order. During the checkout process, you will be presented with the shipping options available for your specific order.
2. Order Processing Time
Orders typically require 1-2 business days for processing before they are shipped, except in cases of pre-order items or special circumstances. You will receive an order confirmation email once your order is successfully placed.
3. Shipping Time and Estimates
The time it takes for your order to reach its destination will depend on the shipping method you select and your shipping address. While we strive to provide accurate shipping estimates, please be aware that factors such as holidays, adverse weather conditions, and other unforeseen circumstances may affect shipping times.
4. Shipping Rates
Shipping rates are calculated based on the weight, size, and destination of your order. The shipping cost will be provided during the checkout process before you complete your purchase.
5. International Shipping
We currently do not offer international Shipping.
6. Tracking Your Order
Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track the status of your shipment through the designated carrier's website - Strait NZ.
7. Order Delays and Exceptions
In rare cases, your order may be delayed due to unforeseen circumstances such as carrier issues, natural disasters, or other situations beyond our control. If this happens, we will do our best to inform you promptly and provide assistance as needed.
8. Missing or Lost Packages
If your order is marked as delivered but you have not received it, please contact us within 48 hours. We will work with the shipping carrier to resolve the issue. In cases of lost packages, we will initiate an investigation to locate or replace your order.
9. Shipping Address
Please ensure your shipping address is accurate and complete. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If you need to make changes to your shipping address after your order has been placed, please contact us as soon as possible.
10. Returns Due to Shipping Issues
If your order arrives damaged or if there are any shipping-related issues, please refer to our Returns and Refunds Policy for information on how to address these matters.
11. Contact Information
If you have any questions or concerns regarding our Shipping Policy or any other aspect of your order, please don't hesitate to contact our customer support team at Sales@profilepanels.co.nz or 0800348604.
We reserve the right to update and modify this Shipping Policy to reflect changes in our shipping practices and policies. Please review this policy periodically for updates.
Thank you for choosing Profile Panels as your shopping destination. We appreciate your business and look forward to serving you.
Sincerely,
Profile Panels LTD
Unit 17/36 Peters Way,
Silverdale,
Auckland 0932
Sales@profilepanels.co.nz
0800348604